Help center
How can we help?
Step-by-step guides. Type what you are looking for or pick a topic.
Getting started
How do I start using Somple?
- Order the kit or sign up for the app.
- Install the Somple app on your phone.
- Create an account with email or a Google account.
- Slide the module into the case and put the case on your phone.
- Make calls as usual. Your first note appears under Calls.
Do I need to take the module out?
No. You slide the module into the case once and it stays there. No need to take it out day to day.
Can I use it on a computer?
Yes, in the web panel at panel.somple.io. Sign in with the same account as in the app.
Recording
How do I turn on the recording notice?
In the app’s recording settings turn on the notice and choose its wording. The other side hears it through the speaker next to the phone microphone.
A recording did not show up in the app
Check your internet connection. Without coverage the recording waits in the app and is sent once you are back online.
How do I upload an audio file?
In the app choose to import a recording and pick a file from a voice recorder or an online meeting. Somple makes a note from it just like from a call.
Notes and tasks
How do I fix details in a note?
Open the note and correct the topic, client or company. Changes are saved straight away, in the web panel too.
How do I delete and restore a note?
A deleted note goes to the bin. From the bin you can restore it or delete it for good together with the recording.
How do I choose what goes into a note?
In “What to extract from calls” turn note elements on or off. A lighter note uses fewer credits.
How do I add a deadline to my calendar?
Next to a task or deadline choose calendar export. The deadline goes to your phone calendar.
Plan and credits
Where do I check my credits?
On the Plan screen in the app or in the web panel. The ring shows plan credits and purchased credits, and the history shows what they were used for.
How do I buy more credits?
On the Plan screen choose a 300 or 600 credit pack. Purchased credits never expire.
How do I change my plan or get an invoice?
On the Plan screen choose a new plan. Your subscription and invoices are under “Manage subscription and invoices”.
Integrations
How do I connect Slack or Teams?
In the integration settings paste a channel link. Every new note goes to that channel.
How do I connect Pipedrive, HubSpot or Notion?
In the integration settings paste a token from your account in that tool.
How do I send notes to other apps?
Set up a connection in Zapier or Make, and paste the address you get there into Somple.
Account and data
How do I delete my account?
In the app: Settings, Account, “Delete account and all data”. This deletes recordings, notes, documents and the voice profile.
How do I turn on recognition of my voice?
On the Max plan record a voice sample and consent to a voice profile. Withdraw consent by deleting the profile or your account.
How do I invite my team?
On the Team plan the manager invites employees in the web panel by entering their email address. The invited person joins the organisation at their first sign-in.
Need help from a person?
Write to us. Attach a screenshot if something is not working.