Frequently asked questions

A case for your phone model, a slide-in recording module, a USB-C cable for charging the module, plus access to the Somple app. The kit includes 60 credits a month for call notes.

No. The module has its own battery that lasts for days.

Slide the module out of the case and plug in the USB-C cable that comes with the kit.

No. The module stays in the case and works in the background. You talk as usual and the recording goes to the app.

The kit records regardless of coverage and the app uploads everything once you are back online. Nothing gets lost.

Both. The Somple app runs on iOS and Android, and the kit works with either. You give your phone model in the order so the case fits.

Yes. Notes, tasks and your plan are also in the web panel at panel.somple.io.

Yes. Somple takes an audio file and makes a note from it, just like a call recorded with the module.

You can correct the topic, client and company in a note with one tap. AI notes are a working aid, so you can always change them.

Yes. Deleted notes first go to the bin, where you can restore them or delete them for good together with the recording.

AI models write the notes from the call transcript. Transcription uses an OpenAI speech recognition model; notes, analyses and Magic window answers use Claude by Anthropic.

Yes. Transcripts and notes are generated automatically and may contain errors, so treat them as a working aid and correct them when needed.

No. We do not train models on your content, and neither do our providers under the API services we use.

A window where you ask about your calls, for example “What did I promise Mr Nowak?”, and get an answer with its source. One question costs 5 credits.

Somple assigns each call to the right person. On the Max plan it can also recognise your own voice from a sample, which requires your explicit consent.

Free, Lite, Pro and Max are plans for one person. Free is the app that records and plays back calls, without AI notes. Lite (69 PLN, 600 credits) turns every call into a summary, tasks, deadlines and promises. Pro (149 PLN, 900 credits) adds payments, decisions, client details, insights and account memory. Max (299 PLN, 1500 credits) adds full sales analysis and recognition of your voice. Team is for companies of 3+ people: 179 PLN per person per month plus a one-off 200 PLN company account setup.

1 credit is one minute of a recorded call with a note, and a Magic window question is 5 credits. Every recording uses at least 3 credits. A lighter note uses less, as little as 0.7 credits per minute.

Add a 300-credit pack for 49 PLN or a 600-credit pack for 89 PLN without changing your plan, or move to a higher plan.

Plan credits renew every month. Purchased credits are added on top and never expire.

Change your plan in the app or in the web panel. Your subscription and invoices are under “Manage subscription and invoices”.

Yes. Annual billing gives you 2 months free.

In Poland a participant in a call may record it. For full transparency Somple can also play a recording notice, and we describe the information duties in ready-made documents. This is general information, not legal advice; rules differ between countries.

Yes, if you turn it on. The device speaker sits next to the phone microphone, so the other side hears it too. You choose the wording in the app.

We store data on Google Cloud infrastructure. Transcription and notes are produced by AI providers in the USA, and speaker separation in the EU. The full list of providers is in the trust center.

Yourself, in the app: Settings, Account, “Delete account and all data”. This deletes recordings, notes, documents and the voice profile.

Yes. The Team plan costs 179 PLN per person per month for 3+ people, plus a one-off 200 PLN company account setup. Everyone gets everything in Pro, and you get the manager panel, team statistics and onboarding support.

A manager sees their organisation’s data. Employees see the same data and statistics about themselves in the app as their manager does. There is no secret monitoring.

The data processing agreement is part of the Terms (§7). For company matters write to kontakt@somple.io.